Shipping policy

Shipping.

You may want to contact us for a "Shipping Quote" before you purchase your items to be aware of additional shipping cost in NZ if applicable. We will do our best to deliver to your door but it is up to the purchaser to organize shipping from Main freight's depot centers to your door if applicable. Feel free to contact us if you have any queries about shipping costs, Thank you.

Orders.

Once an order is placed, HacBack Ltd aims to have your order processed for dispatch within 5 days of receipt of payment (Monday to Friday, except public holidays). It may take a few days for your payment to appear, especially over the weekends or public holidays.

The larger Items are sent by Mainfreight and the smaller items by New Zealand Post. Delivery is expected to be within 10 business days, however, because all items are sent by a third party we cannot and do not guarantee these time frames. Rural or more remote locations may take longer.

If the "pick up" option by the purchaser has been chosen from one of HacBack Ltd's arranged depots, all costs for any delays in collecting the items that are charged from a third party for holding or storing items are solely at the expense of the purchaser. Please pick up items you order promptly from the depot once notified. Thank you.

Signature Required.

All orders must be inspected for damage on pick up or delivery and Signed for. If an order is missing or damaged, please notify us immediately at www.hacback.com so we can try and resolve this issue, failing to do so may result in the loss of remedy. If you have placed an order and believe it has gone missing you must notify us within 10 days of payment of order. Thank you.

International Sales.

The HacBack® WallSlide™ is only available in New Zealand at this time and will be sold internationally in the near future. If you would like to make enquiries for larger orders we would be more than happy to look into different options for you. Thank you.